Warranty

We warrant our work for 30 days against manufacturing defects — anything that failed because of how it was made, rather than how it was used.

If something we made goes wrong in that window, email contact@whatsit.ca with photos and we’ll put it right: repair, replacement, or refund, whichever suits the situation.

This doesn’t cover normal wear, accidental damage, or use the piece wasn’t designed for.

Returns

We don’t take returns. Everything here is made to order — your text, your dimensions, your boat — so there’s no stock to put a returned piece back into and nobody else to sell it to.

This is why we confirm details in writing before cutting anything, and why we send progress photos as the work goes. If a piece isn’t what was agreed, that isn’t a return — it’s a defect, and it’s covered by the warranty above.

Shipping

Shipping is calculated per order — it depends on where it’s going, how big it is and how well it needs to be protected. You’ll see the cost before you commit to anything.

Local pickup in Ontario is welcome and free.

Damaged in transit

Inspect your parcel on arrival. If it’s been damaged on the way:

Photograph the packaging and the contents before unpacking further
Email contact@whatsit.ca within 7 days

We’ll sort out a repair or replacement and deal with the carrier. Keep the packaging until it’s resolved — carriers usually want to see it.

Lead times

Lead times are listed on each product page and confirmed when you order. They’re honest estimates, not marketing. If something is going to run late, we’ll tell you as soon as we know rather than when the date passes.

Seasonal work — regatta awards in particular — has hard deadlines. Order early.

Questions

Anything not covered here: contact@whatsit.ca.